RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!Key Accountabilities
Reception
* Greets and welcomes customers on arrival at the store.
* Makes announcements and pages the person the visitors have asked to see.
* Ensures Customers bags are stored safely and security.
* Ensures all customers' queries are attended to in a professional manner.
* Ensures Shopping tools and catalogues are available for the customers.
Administration
* Ensure all system procedures are adheres to as per policy / procedure.
Customer
* Handles routine customer complaint promptly and courteously.
* Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
* Briefs the Duty Manager on complaints that require management assistance.
Qualifications, Experience and Skills
Minimum Qualifications and Knowledge:
High School
Minimum Experience:
2 years in a similar role.
Job-Specific Skills:
Analytical Skills, Effective Communication
Behavioural Competencies :
Interpersonal Skills, Problem Solving, Confident
Job Details
| Date Posted: | 2015-06-03 |
| Job Location: | Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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Information Desk Attendant l IKEA l Cairo Festival City l Cairo,Egypt - Al Futtaim Group
Information Desk Attendant l IKEA l Cairo Festival City l Cairo,Egypt - Al Futtaim Group jobs
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