- Analyze problems to identify the problem areas
- Recommend solutions to customer application questions with regard to setup and know-how issues
- Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium
- Ensure follow up with clients and provide seamless updates on open issues
- Adhere to departmental procedures, processes, and practices.
- Share and spread knowledge throughout the support team and relevant areas
- Researches and resolves customer-reported issues related to the applications
- Gathers data, tests and replicates problems
- Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner
- Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner
- Report product or solution problems to various escalation teams, and follow-up on resolution
- Continually seek opportunities to increase client satisfaction and deepen client relationships
- Communicate clearly and concisely in English both verbally and in writing
Job Details
| Date Posted: | 2015-08-23 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Computer/Software |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Software Support Engineer
Software Support Engineer jobs
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