- Assist in interpreting console messages from system software or application programs and reports them promptly to concerned staff & first line support to ensure maximum applications availability.
- Ensure users and management updates with production problems.
- Assist in executing scheduled and ad-hoc operations jobs, activities as stated in the daily/weekly/monthly job schedules and according to the jobs working instructions and operational manual to maintain business applications continuity.
- Assist in maintaining daily job schedules and report to shift leader for the work process.
- Executing ongoing operations activities and analyze performance to identify problems.
- Fulfill administrative requirements as assigned.
- Assist in running and monitoring the BC (Bill Cycle) activities and escalate to the first line support if there are any errors or performance problems and issue a BC status report after BC completion.
- Perform bill cycle audit at the Printing Facility site to ensure that the bill cycle is delivered to the customer on time.
- Run and monitor the Rating & Roaming cycle and escalate to the applications support if there are any errors or performance problems according to agreed SLA. Ensure Rating & Roaming trouble tickets (TTs) are solved within their relevant SLAs.
Job Details
| Date Posted: | 2015-09-30 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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IT Operations Specialist - Etisalat
IT Operations Specialist - Etisalat jobs
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