Aurea is a world-class enterprise software company with top global talent working on critical applications used by numerous Fortune 500 companies. Aurea’s ambition is to be a radically different enterprise software company - one that, despite its size and customer base - has the mindset of a startup, empowering our people to challenge convention and institutions every step of the way in delivering success for our customers. It is a career-building environment, where inventiveness and entrepreneurial drive are rewarded.
The Opportunity
In this role, you will be an IT professional services consultant who will be responsible for setting up, fine-tuning, and maintaining integration environments. You will focus on client interaction, requirement handling, and preparing design specifications. The role requires someone with strong technical skills, but interpersonal and business acumen are also crucial for success. A successful consultant will have excellent French and English verbal and written communication skills and be able to interface with customers to explain results. You will carry out unit testing activities and compare results to expected findings.
Responsibilities
- Customer Care - Complete ownership of communication with customers and customer success.
- Communication - Communicate with customers, including expectations for callbacks and follow-up on their issues.
- Management - Work with difficult customers effectively and professionally, seeking help from senior staff and forums and other available resources.
- Requirement Analysis - Document, analyze and estimate requirements based on customer needs.
- Process & Methodology - Crosstrain on multiple technologies and work with databases (ORACLE, MS SQL, Progress RDBMS) and operating systems (Windows, Linux).
- Travel - Communication with global team members and occasionally traveling onsite to client sites in the EU and the United States.
Total compensation is US$25/hr for a full-time, 40-hour work week
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent in comparison to your peers.
Are you up for the challenge?
Job Details
| Date Posted: | 2015-09-24 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Installation, Maintenance, and Repair |
Preferred Candidate
| Career Level: | Mid Career |
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Progress Senior Technical Consultant
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