Role Summary/Purpose:
As part of the EAGM Ultrasound and Life Care Solutions service organization, the On Line Center team is providing technical expertise to deliver to our customers the best service at optimized cost. The role will support the regional support engineers and country service engineers based in EAGM to deliver business objectives. This includes reactive daily support as well as proactive support including Product Solution databases, technical seminars and advanced trainings.
The On Line Engineer main responsibilities are:
Technical Support:
• Support /coach Field for installation, preventive, FMI and corrective jobs for best efficiency and in full compliance with Quality & Regulatory requirements
• Working proactively with the regions to deliver on modality targets for Process Delivery Quality, financial and productivity targets, IB Quality and remote connectivity deployment
• Proactively proposing projects and programs to improve business in the region.
• Providing training and information on latest developments for field force
New Product Introduction:
• Define all service requirements during a new product design phase and validate before introduction into the field: training, documentation, serviceability, spare parts availability, etc.
• Ramp-up the field engineers competencies on the new product
• Ensuring efficient new product introductions through multifunctional coordination with HQ and regions
Quality and Productivity:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of production process Work Instructions and operates within them to ensure that a device conforms to its specifications.
• Optimize field engineers competencies
• Provide feedback about issues to various functions (engineering, manufacturing, quality, marketing) in order to improve service, product quality and reliability
Job Details
| Date Posted: | 2015-10-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
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Online Engineer Monitoring Solutions, LCS - EAGM
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