Real EstateAl-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes:Dubai Festival City, a 520 hectare waterfront mixed use community, opened in 2005.Cairo Festival City, a 290 hectare mixed use development, opened in DeceMDer 2013. .Doha Festival City, comprising 433,847 sq m (land) + 250,000 sq m (GLA), IKEA opened in March 2013.Under Development: - Al Diriyah Festival City, Riyadh, Saudi Arabia: 260,000 sq m- Muscat Festival City, Oman: 100,000 sq m- Casablanca Festival City, Morocco: 120,000 sq m About The Vacancy
We are seeking to hire a Call Centre Operator to respond and resolve customer complaints via phone, email or online. Your job responsibilities will be including but not limited to the following :
* Handles customer inquiries, complaints with the highest degree of courtesy and professionalism needed to resolve customer issues within one call
* Gather customer's information and determine the issue by evaluating and analysing the symptoms
* Identify and escalate priority issues per Client specifications
* Follow up and make scheduled call backs to customers where necessary
About You
As a Call Center Operator, you need to demonstrate the following Experiences, Qualities & Skills :
Minimum Qualifications and Knowledge:
Bachelor degree
Minimum Experience:
Not less than 2 years' experience in customer service field.
Job-Specific Skills:
* Computer proficiency.
* Work under pressure
* Good negotiation skills and Quality oriented
* Excellent interpersonal and communication skills.
Behavioural Competencies :
* A strong team player.
* Communication
Job Details
| Date Posted: | 2015-11-06 |
| Job Location: | Egypt |
| Job Role: | Administration |
| Company Industry: | Administration |
Preferred Candidate
| Career Level: | Mid Career |
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Call Center Operator | City Management | Cairo Festival City | AFGRE | Cairo, Egypt - Al Futtaim Group
Call Center Operator | City Management | Cairo Festival City | AFGRE | Cairo, Egypt - Al Futtaim Group jobs
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