The company is looking for highly motivated energetic person for the position of Service/Account Engineer helping mobile operators to launch and maintain new mobile services based on Opencode technology.
Responsibilities:
- Project Engineering (installation, integration, testing, commissioning, live activation);
- Account Engineering (live support, helpdesk,
change requests, customer technical follow-up);
- Operational Support (system monitoring, heath-care, preventive maintenance, training).
- Emergency Support (first level emergency, incident reporting and follow-up, first level support includes requirement to be on-call on a 24 hours /7 days a week basis as and when required);
- To be at customer site as and when required to provide necessary technical support;
- Ensure MOP and approval prior to
implementation;
- Ensure work on-time delivery;
- Ensure up-to-date and high quality documentation;
- Ensure company/product documentation
benefits from specific documentation and customer experience;
- Work internally with project and product
managers and teams;
- Help build, maintain strong customer relationships through kind and professional communication;
- Ensure full Customer satisfaction while
preserving the Company reputation;
- Identify and escalate sales needs;
- Pre-sales Support (upon availability participate in sales tenders, proposals and meetings);
- Ability to grow as the team grows;
- Reporting to the Project Manager / Team Lead.
Job Details
| Date Posted: | 2015-11-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in Egypt - Technology/IT Jobs in Egypt - Search All Jobs
Service/Account Engineer
Service/Account Engineer jobs
إرسال تعليق