- Provide needed information about the company and its projects for the clients.
- Maintains call center database by entering information.
- Answer calls and respond to CRM and emails
- Route calls to appropriate resource
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Produce call reports.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved
problems.
Job Details
| Date Posted: | 2016-05-29 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Real Estate; Construction |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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Call Center Representitve
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