RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!About The Vacancy
We are seeking to hire a Shopping Experience Manager to oversee and manage the schedule of the Cash Line Operation, in order to ensure the highest standard of Customer Service in the Check Out, Exchange and Refund Department. Your Job responsibilities will be including but not limited to the following:
Commercial
* Working with the check-out team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales and to minimise waiting times to within benchmarks.
* Working with the exchange and return team, using production information, to ensure the area is appropriately staffed at all times and that the After Sales care encourages customers to want to come back to shop with us again.
* Build up good relationships with Managers of other departments in the store, so that the store has multi skilled cashiers to adapt if the store faces a day when there is a big deviation in number of customers.
* Work with the team to promote and encourage a customer-focused culture throughout to ensure we are first choice for home furnishings and destination for the whole family.
* Manage and monitor KPIs of the departments.
* Manage the productivity of Cashier performance.
* Ensure the highest level of Customer Service at all times
Operational
* Develop, implement and control of SOP's for Check-outs/Exchange and refund teams to protect the Company's assets and to ensure that all in-store procedures are adhered to, so that the store operations comply with audit standards with regards to Check-outs, cash handling and store expenditure.
Financial
* Check month on month the P&L, comparing the expenses against budgeted & SPLY figures and in conjunction analyze the variances. Moreover formulate recommendations to the Store Manager, so s/he is able to initiate feasible cost control measures in relation to various store expenses
* Secure that the store is providing professional service to customers in the Exchange & Returns and that the stores generous exchange policy is implemented. Track figures through weekly/monthly KPI reports to ensure control
People Management and Development
* Responsible for Check-out/Exchange and refund teams and to motivate staff in order to achieve optimum performance and high morale in the
Job Details
| Date Posted: | 2016-05-23 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Management |
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Shopping Experience Manager | IKEA | Cairo Festival City | Cairo, Egypt - Al Futtaim Group
Shopping Experience Manager | IKEA | Cairo Festival City | Cairo, Egypt - Al Futtaim Group jobs
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