-Monitor the implementation of the branch commercial and operating plan in alignment with the overall branches strategy to achieve the budgeted targets and revenue growth within the set timelines and cascade the plan thoroughly to direct reports for efficient implementation.
-Ensure that all financial, acquisition and penetration targets of the branch are equitably assigned to the branch staff based on their capabilities and experience to ensure that the Branch goals are achieved.
-Monitor the daily performance of the Branch through financial reports on actual achievement versus target so that areas of unsatisfactory performance are identified and rectified promptly and potential performance improvement opportunities are capitalised upon.
-Focus on attracting new to bank customers for different segments (Wealth, plus, Business Banking...etc) with quality portfolios and customer profiling requirements based on the bank’s strategy to achieve the required customer base mix.
-Conduct joint sales calls with different branch staff to meet current / prospect key customers, market a wide range of bank’s products, cross sell and deepen the relationship with those customers.
-Drive customer migration to more cost effective alternative delivery channels, to reduce cost and maximize efficiency.
-Monitor how branch staff implement Service standards set by the bank, in terms of customer interactions, T.A.T adherence, branch ambiance, clean desk policy..etc to ensure full customer satisfaction and promote customer loyalty.
-Ensure that the branch employees handle customer complaints at first point of contact with full ownership, escalating the case to relevant departments if requested and provide prompt feedback to Customers in a timely manner.
-Develop and maintain strong relationships with key Customers, ensure their needs and requests have been handled efficiently to increase and strengthen customer satisfaction and loyalty.
-Ensure accuracy and completeness of Branch documentation, accessible on file, incorporating necessary analysis and checking to ensure correctness of data and adherence to set processes.
-Achieve acceptable risk rating by adhering to the bank Operating and Credit policies and procedures and minimizing operational errors and losses.
-Rectify any Audit comments timely to mitigate any potential risk, ensuring the identification of the root cause to avoid future re-occurrence
-Ensure that the branch day to day operations are processed according to procedures and standards.
-Efficient implementation of the new hire on boarding process, providing staff with the requested coaching, training, logistics...etc
-Set the training plans for all staff in the branch with related department heads and ensure the efficiency of the training to business and implementation of training by trained employee
-Ensure the effective achievement of Branch objectives through careful objectives setting, managing performance, developing, coaching and motivating staff, assisting career development, providing formal and informal feedback and appraisal in order to maximize overall performance
-Ensure clear communication of the bank's vision and strategy to all staff and explain how the branches contribute in achieving the overall bank’s objective
Job Details
| Date Posted: | 2015-09-21 |
| Job Location: | Egypt |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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Branch Manager
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