Real EstateAl-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes:Dubai Festival City, a 520 hectare waterfront mixed use community, opened in 2005.Cairo Festival City, a 290 hectare mixed use development, opened in DeceMDer 2013. .Doha Festival City, comprising 433,847 sq m (land) + 250,000 sq m (GLA), IKEA opened in March 2013.Under Development: - Al Diriyah Festival City, Riyadh, Saudi Arabia: 260,000 sq m- Muscat Festival City, Oman: 100,000 sq m- Casablanca Festival City, Morocco: 120,000 sq m Cairo Festival CitySpanning a land area of over 3 million sq. m (700 acres), Cairo Festival City is a visionary mixed-use urban community strategically located at the gateway to New Cairo city. Cairo Festival City sets new standards as Egypt’s premier indoor-outdoor shopping, dining and entertainment destination, providing spectacular residential villas and luxurious apartments, as well as prime office spaces, together with internationally renowned hotels, international schools and automotive showrooms all set within a beautifully landscaped and tranquil community.A state-of-the-art, centralized customer contact centre, run by City Management will offer residents and guests a 24/7 service to ensure that Cairo Festival City is maintained and operated at the highest standard.CoMDining a relaxing lifestyle and picturesque landscapes, the many parks, gardens, walkways and plazas bring together the districts to enhance and foster gatherings for family and friends as an addition to Cairo Festival City amenities. A truly distinctive lifestyle experience where meticulous attention to detail is obvious and all elements of the project are seamlessly interconnected.About The Vacancy
We are seeking to hire a Call Centre Operator to respond and resolve customer complaints via phone, email or online. Your job responsibilities will be including but not limited to the following :
* Handles customer inquiries, complaints with the highest degree of courtesy and professionalism needed to resolve customer issues within one call
* Gather customer's information and determine the issue by evaluating and analysing the symptoms
* Identify and escalate priority issues per Client specifications
* Follow up and make scheduled call backs to customers where necessary
About You
As a Call Center Operator, you need to demonstrate the following Experiences, Qualities & Skills :
Minimum Qualifications and Knowledge:
Bachelor degree
Minimum Experience:
Not less than 2 years' experience in customer service field.
Job-Specific Skills:
* Computer proficiency.
* Work under pressure
* Good negotiation skills and Quality oriented
* Excellent interpersonal and communication skills.
Behavioural Competencies :
* A strong team player.
* Communication
Job Details
| Date Posted: | 2015-09-23 |
| Job Location: | Egypt |
| Job Role: | Administration |
| Company Industry: | Administration |
Preferred Candidate
| Career Level: | Mid Career |
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Call Center Operator| City Management | Cairo Festival City | AFGRE | Cairo, Egypt - Al Futtaim Group
Call Center Operator| City Management | Cairo Festival City | AFGRE | Cairo, Egypt - Al Futtaim Group jobs
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