RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!Key Accountabilities:
* Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
* Receive payment against cash/credit sales as evidenced by documents.
* Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
* Responsible for cash handling and safe custody of cash collected until deposit in the safe.
Greet all clients at the home delivery front desk in a professional
* Handles routine customer complaint promptly and courteously.
* Briefs the Duty Manager on complaints that require management assistance.
* Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
* All articles are handed out as per the customers' receipts to ensure accuracy of stocks and customer satisfaction.
* Provide excellent customer service at all times.
* Maintains files of completed and pending deliveries.
* Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
* manner.
* Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
* Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
* Process home delivery booking schedules following the given benchmark with accuracy.
* Ensure all goods are labelled before moving to the holding area.
* Provide accurate information to customer's and IKEA sales co-workers regarding home delivery lead time.
* Ensure customer's home delivery reconfirmation call is carried out a day before the delivery schedule.
* Ensure customer's follow up call after the delivery
* Maintain neat, clean appearance of self and work area.
* Ensure to follow the home delivery standard operating procedures.
Other Information
Job-Specific Skills:
Analytical Skills, Effective Communication
Behavioural Competencies :
* Interpersonal Skills
* Business Acumen
* Problem Solving
* Confident
* Leadership Skills
* Strategic Thinking
Minimum Experience:
* 2 years in a similar role.
Minimum Qualifi
Job Details
| Date Posted: | 2015-09-10 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in Egypt - Other Jobs in Egypt - Search All Jobs
Customer Services Assistant – Front Desk l IKEA l Cairo Festival City l Cairo,Egypt - Al Futtaim Group
Customer Services Assistant – Front Desk l IKEA l Cairo Festival City l Cairo,Egypt - Al Futtaim Group jobs
إرسال تعليق