Principal Accountabilities:
· Act as a first line of support to all MNHD customers’ inquiries.
· Provides relevant and accurate information (Services, Products & Policies)
· Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
· Provide customer with appropriate options/right suggestion.
· Respond and solve all MNHD customer inquiries and provide an end-to-end ownership to these inquiries till closure.
· Coordinate with customers to assist them with any questions or issues arising
· Own all customer inquiries till closure and post resolution call to ensure customer satisfaction and close case.
· Handle escalated cases from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
· Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.
Job Details
| Date Posted: | 2015-09-22 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Customers Service specialist
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