Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
Client Servicing:
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
Identify and recommend enhanced and new services that answer clients' business needs
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Develop plans to cross sell and introduce new services to current clients
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Build and maintain ongoing relationships with the identified key persons within client organization
Attend client planning meetings and contribute by matching Nielsen products to client needs
Ensure staff are trained to handle client requirements
Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
Financial Management:
Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
Contribute to overall team plan by generating revenue and/or cost savings ideas
Functional / Technical:
Maintain an accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Manage data quality issues by overseeing data inquiry process
Recommend improvements in work processes within area of responsibility
Organizational Management and Development:
Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
Work across functional business units to support organizational initiatives and business needs
Promote inter-departmental and inter-divisional communications and teamwork
People Management:
Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
Establish high standards of performance and hold associates firmly accountable for meeting those standards
Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
Provide support, recognition and feedback to assist employees to achieve their performance standards
Act as coach, guide and mentor to employees
Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
Establish a strong team environment focused on exceeding internal and external client requirements
Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
Job Details
| Date Posted: | 2016-02-03 |
| Job Location: | Cairo, Egypt |
| Job Role: | Research |
| Company Industry: | Marketing |
| Joining Date: | 2016-03-01 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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Senior Manager, Client Service (Quantitative) - Nielsen
Senior Manager, Client Service (Quantitative) - Nielsen jobs
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