We are looking for a bright Technical Support Engineer to provide technical support to our customers via phone, web, email, and other support channels as required.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports to administration
Job Details
| Date Posted: | 2016-03-08 |
| Job Location: | Cairo, Egypt |
| Job Role: | Support Services |
| Company Industry: | Computer/Software |
Preferred Candidate
| Career Level: | Mid Career |
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Software Applications Support Engineer
Software Applications Support Engineer jobs
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