1) To assure the minimum delay recovering a technical fault in the Circuit Switching Core domain (MSC, MGW, Interconnections …etc.) during the operations phase, and to confirm the maximum network availability and day to day operational activities up to the 2nd level of support and the network expansion progress.
2) The Core Network Circuit Switching TL will be responsible for Level 2 troubleshooting and fault disposal for all faults escalated from first line/Front Office, hence and if a higher level of technical escalation is required to be done he will be responsible to escalate to regional office or HQ and follow up till the final solution.
3) Also responsible for the disposal of the Circuit Switching network incidents to do proper incident management and to submit report after finished, will be responsible for the network healthy management Responsible for routine health check of network elements, including data record and network availability, and submit the analysis reports.
1) Deal technically to assure the efficient reduction In Network Faults related to the Circuit Switching.
2) Ensure the supporting for the 1st line if faults will be escalated to the 2nd line during 24 x 7 Operations and react immediately to manager the end to end till restoration.
3) Adhere to SLAs committed and ensure proper follow up of network 2nd level faults until closure.
4) Follow the pre determined processes and the organizational Workflow.
5) Ensure the Customer satisfaction by supporting to reach the agreed level of Network Performance.
6) Network Availability. Manage network availability based on customer requirements and also HUAWEI’s commitment. Submit reports based on agreed frequency and escalate non performance to related parties effectively.
7) Ad Hoc Activities to support National Related Events. Ensure service availability to customers and maintain network health and ensuring no system downtime throughout the event.
8) Participating in the Change Management Control process for higher level tasks.
9) Quality Documentation and Implementation.
10) Produce regular reports on the status of the network in a timely manner with up to date information on the evolving network.
11) Standby 24 x 7 and able to react to Critical Network Faults.
12) Controlling the project, organize the BO team, coordinate & interface with the customer operation team and with the high level management if needed.
13) Ensuring and enhance service delivery to customer, keeping SLA and achieving maximum network availability.
14) Putting plans, dispatch work, supervise & follow up with team members, in cooperation with all NOC staff and other EOT related departments.
15) Participate in Core Network high level technical activities, data configurations, change requests, troubleshooting, reporting, monitor daily tasks and direct other team members to gain the best
Job Details
| Date Posted: | 2016-05-15 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
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Core CS engineer
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