Reporting to: The Local Office Manager
Duties & Responsibilities
• Coordinating sales and Marketing activities
• Assists in achieving marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Assists in Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
• Coordinating Customer service activities.
• Ensuring customer service on PVoC enquiries over the phone, through email and also in the office is provided
• Assisting the members of the customer service team with their responses to client queries and with any difficult queries or clients as the situation might be.
• Assisting in handling complaints and appeals received and keeping an accurate records of the same
• Liaising with Global offices overseas on behalf of clients.
• Triggering new applications received via the automatic mails sent to clients using the IDF data and making follow ups with the appropriate IOs.
• Printing, recording and signing of certificates issued in the LO.
• Maintaining records of all customer service and sales activities.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Job Details
| Date Posted: | 2016-05-15 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Business Support |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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Customer Service/Sales and Marketing
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