Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual targets.
Major duties and responsibilities
Customer Experience:
Greet the customer on counter with warmth, courtesy & personalized greeting
In low traffic periods, meet the customer at the door (acting as greeter)
Generating a proper queuing ticket for the customer
Full customer need assessment by proper probing to identify the customer's needs
Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner
Acting as customer's telecom advisor
Ensure that the customer got all the needed service before leaving the counter
Farewell the customer & invite him to revisit our store
Provide strong & updated product knowledge & competition's offers awareness
Supporting in maintaining the store's look & feel standards at all times
Full awareness & implementation of P & P
Operation
Accurately handle cash
Accurately handle inventory
Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)
Interdepartmental communication to speed up the work's completion
Handling opening & end of day operation
Provide retail's junior staff with all needed operational support
Support retail outdoor activities & events when required
Targets
Achieve sales targets
Achieve revenue targets
Cross sell/up sell when applicable according to the customer's type/segment
Achieve customer experience targets
Job Details
| Date Posted: | 2016-08-18 |
| Job Location: | Egypt |
| Job Role: | Sales |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
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