Technical Customer Services Representative jobs

- Manage & maintain customer relation (Act as the first stage of the customer relationship management (CRM).
- Receives orders of customers through incoming phone calls, or direct contact with customers or any other tool the company provides.
-
Managing and monitoring the calls Queue to achieve defined service levels by management.

- Registering all calls details and prepares calls’ summery for all received calls via available tools.
- Acting proactively by sending customized SMSs to customer or any required parties (Potential customers or any list defined by management)
- Handle and follow-up customer complaints, claims or requests and provide active and effective feedback to customers along with closing them after contacting the customers to insure his satisfaction.
- Coordinate the prioritization & updating the pouring Schedules in coordination with plant managers
- Answering customers inquiries and provide them with special requirements such as dispatch status and account balances.
- Extracting call centre & other KPIs reports
- Preparing reports for top management for determining the level of service by reporting (Service penetration, Waiting time, Service level Complaints status & penetration .... etc).
- Support the salesmen by answering their queries.
- Following and complying to defined Monitoring sheet by Call center management for insuring calls quality.

Job Details

Date Posted:	2016-05-11
Job Location:	Cairo, Egypt
Job Role:	Customer Service
Company Industry:	Construction/Civil Engineering

Preferred Candidate

Career Level:	Entry Level
Gender:	Male
Nationality:	Egypt
Degree:	Bachelor's degree

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Technical Customer Services Representative
Technical Customer Services Representative jobs